Frequenty asked questions

We will email you if payment for your order is accepted. If you do not have an email confirmation after placing an order, please check your SPAM/JUNK folder as the email may be there, then mark as secure so that our conversations remain visible to you.

If you have not received any email from us, please write to shop@minunatbyirina.com to alert us.

You can view your order status history if you chose to create an account in our online store prior to your order.

The best way to contact us about an order is to reply to our order confirmation email so we can see your order ID right away.

You can also contact us using the contact form. Please mention your order ID in the subject line.

You can also use the phone number listed in the CONTACT section, but to ensure full support, emails are the best way to go.

Placing an order means payment has been confirmed. If you wish to cancel your order, please write to us within 24 hours of receiving your order confirmation email.

Write an email to shop@minunatbyirina.com and indicate the wish to cancel and the order ID.

Free delivery in Romania for all orders!

*EU countries are: Germany, Belgium, France, Italy, Luxembourg, Netherlands, Denmark, Ireland, Greece, Spain, Portugal, Austria, Finland, Sweden, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Republic of Czech Republic, Slovakia, Slovenia, Bulgaria, Romania, Croatia.

For free delivery in the EU, you must place an order over 650 lei, for free delivery in the USA and the rest of the world, you must place an order over 1000 lei.

*EU countries are: Germany, Belgium, France, Italy, Luxembourg, Netherlands, Denmark, Ireland, Greece, Spain, Portugal, Austria, Finland, Sweden, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Republic of Czech Republic, Slovakia, Slovenia, Bulgaria, Romania, Croatia.

Unfortunately, we cannot offer you to pick up the products from the store. If you have an urgent request, please write to us at shop@minunatbyirina.com and let us know how we can help you.

Deliveries to Romania, the USA, are made within 48-72 hours of order confirmation.

Same day or next day delivery is not possible.

If you need customized products, we invite you to write to us at shop@minunatbyirina.com and we will send you a description of our services and an offer adapted to your request.

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Depending on the country you are in, you may have to pay taxes, the existence of these taxes and their value are not known to us, we invite you to contact the local authorities.

We accept returns if the product was not purchased from the “Offers” section and if you inform us of your desire to return the product within 14 days of receiving it. Please note that the product must not be worn, washed, handled in any way. Please note that the best way to return a product is to use the original packaging.

All delivery costs – both initial and return – are the responsibility of the customer.

Please prepare the package for return and follow the instructions you will receive by email from shop@minunatbyirina.com

The cost of the return delivery is not refundable, unless we decide this, based on the information you have provided us as the reason for the return; each case will be evaluated individually. The cost of the return delivery is deducted from the amount that is refunded to the customer.

Gift Cards / vouchers

We do not exchange products. If you want another product instead of the one you want to return, the return and the new order are treated as two distinct operations. Attention, it is not possible to return the products that were purchased from the “Offers” section.

The refund takes place 5 working days after receiving the product returned to us

You can start by filling out the return form by clicking here.

If, for any reason, you cannot use the return form, please write to us at shop@minunatbyirina.com, specifying the product(s) you want to return and the order number. We will get back to you by email with return instructions.

You can pay with your card or your Paypal account

Silk twill is perfect in any season, it is an opaque material that can be woven with threads of different thickness, resulting in different types of twill. This silk is a classic choice for scarves and carrés and you will find it in the collections of major fashion houses.

Habotai silk is much thinner, transparent, cool and very good for summer.

Wool with silk is a good choice for winter, a warm and pleasant material, on which fine detailed patterns are printed.

Yes, any Minunat by Irina product – in stock, on offer or unavailable – can be customized, we invite you to write us more about your needs at

shop@minunatbyirina.com.

If it says “DRY CLEAN ONLY” on the label, it means you have to take the product to a dry cleaner. 

If you cannot go to the dry cleaners, you can wash the product by hand but only with cold water.

Use a delicate detergent in a very small amount, do not leave the product to soak.

Rinse in cold water several times, remove water only by gentle pressing between thick towels then smooth by hand, returning to original shape.

Dry on a tumble dryer then iron on the wrong side with an iron at the right temperature (silk, wool).

Here are our tips for preserving silk for the long term:

Protect the product from very prolonged exposure to the sun

Do not vaporize perfume

Do not iron on the face of the fabric

Do not squeeze by twisting

Don’t over-wet when you walk

Do not tumble dry

We can offer Minunat by Irina products without personalization in large quantities.

We can offer you the customization of any Minunat by Irina product. We can add a logo and/or company name. What we maintain: the material, shape and dimensions.